FAQ's

What type of Mahjong products do you offer?

We offer a wide array of Mahjong products, each thoughtfully designed and expertly crafted to enhance your Mahjong experience. Our selection includes premium neoprene Mahjong mats, custom-painted wooden Mahjong racks and pushers, beautifully designed tile sets, and a range of accessories like Mahjong-themed linen napkins, tote bags, rack bags, tile bags, hats, and shirts! Be sure to check back frequently—new products are arriving every month to keep your game fresh and exciting!

How long does shipping take?

Shipping times depend on location. Domestic orders typically arrive within 3-5 business days. Expedited shipping options are available.

Do you ship internationally?

Currently, shipping is restricted to US addresses only.

What is your return policy?

Returns and/or exchanges require a 20% restocking fee. Timeframes vary by product and are detailed in the item description. For any concerns regarding your order, please reach out within 3 days of delivery via email: emilyk@birdandbamboo.com

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, AMEX), ShopPay, PayPal and other secure payment options are available at checkout. All transactions are processed securely.